Pagewise
/ THE NUMBERS
From hours to seconds.
/ THE PROBLEM
A support queue nobody could keep up with.
Pagewise's customer base grew faster than its support team could hire. Average first-response sat at four hours, with engineers pulling weekly shifts to clear the most technical tickets — work that didn't scale and that they didn't enjoy.
The team needed a copilot that knew Pagewise's docs, runbooks, and billing internals well enough to answer the 60% of tickets that were really FAQs in disguise.
/ THE SOLUTION
Aurora knows Pagewise like a senior agent.
We trained Aurora on Pagewise's full docs corpus, the last two years of resolved tickets, and the billing schema. Aurora drafts a reply in seconds; an agent confirms or edits, then sends. For straightforward queries the draft ships untouched.
Six months in, Aurora handles 60% of incoming volume entirely on its own. The team finally hit single-digit average response time and CSAT crossed 90 for the first time since 2024.
/ YOUR ORG NEXT?
See what one platform could ship for you.
Talk to a founder, see Aurora live on your data, walk out with a 90-day rollout plan.